Providing the best support experience is a top priority here at Traveling Mailbox. Live Support via Phone and Live Chat is available Monday thru Friday from 6am to 12am EST and Saturday & Sunday from 7am to 7pm EST. Email Support is available 7 days a week.
Setting up a Traveling Mailbox takes only a few minutes. Once your subscription starts, you will be issued out a welcome email with your custom mailbox number and address. At this time, you may begin giving out your new address. However, we cannot process your incoming mail until we have received your completed USPS Form 1583 back.
Traveling Mailbox has serviced thousands of customers in over 47 Countries since we started in 2011. Today, we service travelers, RVers, snowbirds, digital nomads, expats, and all types of businesses such as law offices. Anyone can use a virtual mail provider!
Traveling Mailbox has always offered two months free on our Annual Plans. You can obtain this discount when you signup. We also provide discounts to active military and other occasionally offer other discounts. Please contact sales at 855-749-1737 to obtain the coupon codes.
During the signup process, you will find that some of our addresses are considered Premium. These addresses operate out of bigger cities and cost a bit more to operate thus some of these have an additional monthly fee. If you do not need a particular address in a certain location, we recommend using our Sanford, NC Address.
The USPS Form 1583 is to be completed after you signup for an account. You will complete it in your online mailbox and our systems will walk you through it step by step. Most people have their forms completed within a day or so. Note: You can begin using your address as soon as you get it. We just need the USPS Form 1583 back as soon as you can.
Yes! Each plan includes a certain amount of recipients. You can view how many recipients each plan allows for on the pricing page. A recipient is anyone that is going to be receiving mail under their name or a business name.
Evernote makes it easy to remember things big and small from your everyday life using your computer. Traveling Mailbox has partnered with Evernote so you can send the scanned contents of your mail to your Evernote account.
Unfortunately local pickup is not available at any of our locations. This is for multiple reasons and the main one is security. However, we offer all of the UPS options that allow us to virtually have your mail delivered to your doorstep anywhere in the world by a specific time. With a Traveling Mailbox, you have complete control over your mail at all times.
If you exceed your monthly allotted envelopes received it is $0.25 per additional envelope received. If you need more page scans, it is $0.50 per additional page. Note: you may upgrade your plan at any time.
Yes! If you are on our Extended or Small Business Accounts, we provide a toll-free fax number so you can receive faxes. If a fax is received it will be uploaded into your Inbox of your online mailbox account. Incoming faxes count as page scans. You can send a fax from your online mailbox for FREE! Customers can also signup for their own Dedicated Fax Line, Toll-Free or Vanity line as well for $9.95 per month.
The Traveling Mailbox Vault is a desktop application that you can use to backup your Files, Folders, and Photos. This is a great way to backup important items and treasured photos while you travel and is a great feature for a business looking to backup important files also. This feature is included on our Extended (100GB), Small Business (500GB) and Enterprise Plans (1TB). To activate your Vault, simply login to your online mailbox and click the Slider in the left menu and follow the installation instructions. More information on this service is Here. Note: All mail received and digitized stays in your online account forever until you delete it.
After subscribing to a Traveling Mailbox, you will be issued a welcome email that contains your new address. At this time, you may begin contacting senders of your mail and giving them your new address or you can issue a change of address online at USPS.com. Note: The USPS Form 1583 is required for us to complete the setup of your account and gives us permission to receive your mail. You will complete this form after subscribing to your account.
Yes! As your mail arrives, we will scan the front of the envelope in full color and then you tell us what to do. Note: Digital Scans of your Envelopes will remain in your Online Mailbox for Free unless you delete them.
Once mail arrives at our processing facility, the envelopes are scanned and uploaded into your account the same day. If you request the contents to be opened and scanned, those requests are usually completed within a few hours or less. You can also use QuickScan and get the scanned contents available within minutes! QuickScans don’t add to your monthly allotment of scans.
Yes! Traveling Mailbox is HIPAA Compliant and BAA’s can be issued. Please contact Sales at 855-749-1737 for more information or view our Enterprise Plans Here.
All mail forwarding requests submitted by 3pm EST are sent out the same day. Depending on what type of service you select will depend on how fast the forward mail is delivered to its destination.
Traveling Mailbox can forward your mail via USPS and UPS. We can ship your mail via USPS with a tracking number and all UPS Shipments include Tracking. You can even use UPS to get your mail item delivered overnight!
Yes! This service is now integrated into all online mailboxes. Now you can simply submit your PDF and we can mail the documents right out for you while you keep on traveling!
Traveling Mailbox understands that most people do not want their junk mail. As a result, we take extra steps to remove junk mail before its uploaded to your account. Because of this, mail that we identify as junk will be shredded immediately and it will not count against your monthly allotments.
Yes! All mail is stored for free at our facility for up to 60 days. After 60 days, we charge $1 per envelope per month to store beyond 60 days. Note: The digital scans of your envelopes remain online in your mailbox until you delete them.
When you receive mail in your online account, you will receive an email notification. At this time, you can login to your online mailbox and tell us what to do!
Yes! You can edit the settings in your online mailbox to have the scanned contents automatically sent to your email and/or Evernote account. These settings can be found in the My Account -> PDF2Email Section of your Online Mailbox.
Traveling Mailbox supports all banks with our Check Deposit Service. Please contact your financial institution to ensure they will accept checks for deposit by mail.
Depending on the shipping service you select, your check can be at your bank within 24 hours awaiting them to deposit it. Normally once the check arrives at your bank, your institution will deposit it fairly quickly. Please contact your financial institution to get the exact figures on this.
Unfortunately at this time we do not have an electronic check deposit service. We are actively looking into ways we can provide this type of service and will do so as soon as possible.
The USPS Form 1583 is required by the United States Postal Service to be completed by all of our customers in order to give us permission to receive your mail. The USPS Form 1583 does not redirect your mail or control its delivery. The form is simply to give us permission to receive your mail. After subscribing to a Traveling Mailbox, you will be able to login to your secure online mailbox to complete the USPS Form 1583. You can find the form in the My Account section at the bottom.
Yes. Per USPS Regulations the USPS Form 1583 must be notarized. You can get this done at a local UPS Store or your local Bank. If you live outside of the US, you can get the form notarized at a US Embassy or use NotaryCam.com
No, the USPS Form 1583 only gives us permission to receive your mail. After sending us the form, please issue a change of address with the USPS or contact senders of your mail and give them your new address directly.
After you have notarized the USPS Form 1583, please login to your online mailbox, go to the My Account section and scroll down to the bottom to upload your Notarized USPS Form 1583
Traveling Mailbox offers customer service 7 days a week via email, phone, and live chat. Our Support line is 855-749-1737. Please visit our Support page to learn more.
We introduced ScanPAK’s to the Traveling Mailbox service to help with the need of scanning in loose documents, receipts, business cards, and other paper articles. The goal of a ScanPAK is to have a prepaid envelope sent to your doorstep or place of business, then you would place those documents in the envelope and send it back to us for scanning. When we receive the envelope back at our facility, we will open and scan the documents into your Traveling Mailbox. Now, you have access to important documents no matter where you are in the world. Learn More Here.
No. ScanPAK’s are completely separate yet additional features of your Traveling Mailbox. All of our plans, including the Basic plan includes the ability to have your postal mail scanning including the contents. These refer to Envelope Scans and Page Scans. A ScanPAK is used to clean up loose documents around your home or office to send in to us for sorting and scanning into your online mailbox.
The Extended and Small Business plans include 1 free ScanPAK sent to your doorstep or office for free each month. If you are on the basic plan and need the occasional ScanPAK, please contact us for billing and shipping of a ScanPAK.
Upon signing up for our service, you will be required to setup a Username and Password. If you wish to view your billing, hover your mouse over the Customer Login at the top of this page and let the menu drop down. Then click Manage my Billing and enter in the Username and Password. From there you can manage your billing entirely.
Login to your Billing Portal as described above and click the Switch Subscriptions button. From there, you can update your subscription by moving to a new plan or changing your address. Your plan will automatically be pro rated by the Billing System.
To close your account, simply login to your Billing Portal at the top of this website by hovering your mouse over Customer Login. Login to your Billing Portal and you can see your active subscriptions and options to Cancel or Change Your Payment Method.
Upon signing up, you will create a subscription for the monthly fee that will charge automatically every month. If you perform additional services such as forwarding or exceed your monthly plan allotments, we will send you an invoice which you can pay online.
Traveling Mailbox will continue to receive any mail that comes into your account for up to 6 months after you cancel your account. During this period, you may email us at [email protected] to have your mail forwarded to you. We will forward your mail to you as often as you would like at your expense. We will only ship your mail to you via USPS Priority Mail (Tracking will be available) and there is a $5 forwarding fee. Cancellations are Immediate. Note: We recommend making sure all of your mail is forwarded to your new address prior to cancelling.
Traveling Mailbox is dedicated to our customers which is one of the reasons we provide support 7 days a week. Our goal is to ensure that each and every customer is completely satisfied with our entire service. If for any reason you are not satisfied, please call us and speak with us so we can work out any issues that you may be having. If we are still unable to completely satisfy you, we will refund your subscription in its entirety.
There are a couple of ways to contact us via Skype. 1) Go to our Support Page and click the Skype Call link. 2) From Skype you can dial our Skype Number: 919-842-5323. Feel free to turn on your video too!
Setting up your account:
