Frequently Asked Questions

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Phone Support

1-855-749-1737

Setting up your account

Setting up a Traveling Mailbox takes only a few minutes. Once your subscription starts, you will be issued out a welcome email with your custom mailbox number and address. At this time, you may begin giving out your new address. However, we cannot process your incoming mail until we have received your completed USPS Form 1583 back.
Traveling Mailbox has serviced thousands of customers in over 47 Countries since we started in 2011. Today, we service travelers, RVers, snowbirds, digital nomads, expats, and all types of businesses such as law offices. Anyone can use a virtual mail provider!
Traveling Mailbox has always offered two months free on our Annual Plans. You can obtain this discount when you signup. We also provide discounts to active military and other occasionally offer other discounts. Please contact sales at 855-749-1737 to obtain the coupon codes.
Traveling Mailbox has addresses throughout the United States to choose from. Please click Here to see a list of them and the address format.
Traveling Mailbox only offers real physical street addresses.
During the signup process, you will find that some of our addresses are considered Premium. These addresses operate out of bigger cities and cost a bit more to operate thus some of these have an additional monthly fee. If you do not need a particular address in a certain location, we recommend using our Sanford, NC Address.
The USPS Form 1583 is to be completed after you signup for an account. You will complete it in your online mailbox and our systems will walk you through it step by step. Most people have their forms completed within a day or so. Note: You can begin using your address as soon as you get it. We just need the USPS Form 1583 back as soon as you can.
A Traveling Mailbox is as low as $15 per month. There are not setup fees or long term contracts and you can cancel at any time.
Yes! You can start on a monthly plan and upgrade your account to an annual plan at any time.
Yes! Your Traveling Mailbox can be secured using our Multi Factor Authentication options via SMS Text or an Authentication App. Learn More.
Yes! Each plan includes a certain amount of recipients. You can view how many recipients each plan allows for on the pricing page. A recipient is anyone that is going to be receiving mail under their name or a business name.
Absolutely. The mailboxes we provide are real physical street addresses so you can receive mail sent from any carrier.

Unfortunately local pickup is not available at any of our locations. This is for multiple reasons and the main one is security. However, we offer all of the UPS/FedEx/USPS options that allow us to virtually have your mail delivered to your doorstep anywhere in the world by a specific time. With a Traveling Mailbox, you have complete control over your mail at all times.

If you exceed your monthly allotted envelopes received it is $0.25 per additional envelope received. If you need more page scans, it is $0.50 per additional page. Note: you may upgrade your plan at any time.
Yes! Online Faxing is available in your Virtual Office section of your Traveling Mailbox! A Toll-Free Number is provided for receiving fax and sending faxes is Free also. Customers on Small Business or Enterprise Plans can request a custom fax number.
Yes! You can now access your Traveling Mailbox via the Google Play Store and the Apple Store. Apps are available for Phones and Tablets.

Mail Scanning & Forwarding

After subscribing to a Traveling Mailbox, you will be issued a welcome email that contains your new address. At this time, you may begin contacting senders of your mail and giving them your new address or you can issue a change of address online at USPS.com. Note: The USPS Form 1583 is required for us to complete the setup of your account and gives us permission to receive your mail. You will complete this form after subscribing to your account.
Yes! As your mail arrives, we will scan the front of the envelope in full color and then you tell us what to do. Note: Digital Scans of your Envelopes will remain in your Online Mailbox for Free unless you delete them.
Only if you specify for us to do so. If you tell us to open and scan your mail, we will open the envelope and scan in the contents in full color.
Once mail arrives at our processing facility, the envelopes are scanned and uploaded into your account the same day. If you request the contents to be opened and scanned, those requests are usually completed within a few hours or less. You can also use QuickScan and get the scanned contents available within minutes! QuickScans don’t add to your monthly allotment of scans.
No. Each Traveling Mailbox Plan includes page scans so as long as you stay within your plan limits, there are no charges.
Yes! Any mail that requires a signature will be signed for and uploaded to your online mailbox.
All mail forwarding requests submitted by 3pm EST are sent out the same day. Depending on what type of service you select will depend on how fast the forward mail is delivered to its destination.

Traveling Mailbox ships mail via USPS and FedEx. Overnight options via FedEx are available. International Shipping is also available.

We will forward your mail as often as you request it. You can forward every day, weekly, every other day, bi-weekly, every month etc … You can also set your account with an automatic forwarding option.

Traveling Mailbox offers great shipping rates! View them Here.
Yes, however we can only offer this service for customers who utilize our NC Address.
Yes! This service is now integrated into all online mailboxes. Now you can simply submit your PDF and we can mail the documents right out for you while you keep on traveling!
Traveling Mailbox understands that most people do not want their junk mail. As a result, we take extra steps to remove junk mail before its uploaded to your account. Because of this, mail that we identify as junk will be shredded immediately and it will not count against your monthly allotments.
Yes, we can hold your mail and forward everything in one shipment.
Yes! All mail is stored for free at our facility for up to 30 days. After 30 days, we charge $1 per envelope per month to store beyond 30 days. Note: The digital scans of your envelopes remain online in your mailbox until you delete them. Fun Fact: Less than 5% of mail that we receive has an action performed on it after 30 days.
When you receive mail in your online account, you will receive an email notification. At this time, you can login to your online mailbox and tell us what to do!
Yes! You can edit the settings in your online mailbox to have the scanned contents automatically sent to your email and/or Evernote account. These settings can be found in the My Account -> PDF2Email Section of your Online Mailbox.
Traveling Mailbox takes pride in the security of every customer. As a result, there is no charge on any account to have your mail securely shredded.

Check Deposit Service

Our Mail-in Check Deposit Service is available on all account types. It is $4.95 for each check + Postage (We mail the check directly to your bank).
Traveling Mailbox supports all banks with our Check Deposit Service. Please contact your financial institution to ensure they will accept checks for deposit by mail.
Depending on the shipping service you select, your check can be at your bank within 24 hours awaiting them to deposit it. Normally once the check arrives at your bank, your institution will deposit it fairly quickly. Please contact your financial institution to get the exact figures on this.

USPS Form 1583

The USPS Form 1583 is required by the United States Postal Service to be completed by all of our customers in order to give us permission to receive your mail. The USPS Form 1583 does not redirect your mail or control its delivery. The form is simply to give us permission to receive your mail. After subscribing to a Traveling Mailbox, you will be able to login to your secure online mailbox to complete the USPS Form 1583. You can find the form in the section labeled USPS Forms on the left hand side of your online mailbox.

No! After completing your form in your online mailbox, you may perform a video chat with one of our team members and we can perform an E-Signature and verify your identity via a video call. If you are unable to perform this task, the form will need to be notarized and uploaded to your account. You can get this done at a local UPS Store or your local Bank. If you live outside of the US, you can get the form notarized at a US Embassy or use an online notary service.

After we have received your USPS Form 1583, it usually takes a few hours or less to process it during normal business hours.
No, the USPS Form 1583 only gives us permission to receive your mail. After sending us the form, please issue a change of address with the USPS or contact senders of your mail and give them your new address directly.

After you have notarized the USPS Form 1583, please login to your online mailbox, go to the USPS Forms section and upload your notarized USPS Form 1583. If you perform a video call with us, this step is not needed.

Traveling Mailbox offers customer service 7 days a week via email, phone, and live chat. Our Support line is 855-749-1737. Please visit our Support page to learn more.

Billing

We accept all major credit cards and PayPal. No deposits are required either!
Upon signing up for our service, you will be required to setup a Username and Password. If you wish to view your billing, hover your mouse over the Customer Login at the top of this page and let the menu drop down. Then click Manage my Billing and enter in the Username and Password. From there you can manage your billing entirely.
Yes upon signing up, we will be able to bill your credit card automatically each month for your monthly subscription.
Login to your Billing Portal as described above and click the Switch Subscriptions button. From there, you can update your subscription by moving to a new plan or changing your address. Your plan will automatically be pro rated by the Billing System.
Login to your Billing Portal as described above and click the Cancel button. This will close your account effective immediately.

Support

Yes! Please call us at 855-749-1737 anytime during our normal business hours which are listed to the right of this page.
Traveling Mailbox supports all banks with our Check Deposit Service. Please contact your financial institution to ensure they will accept checks for deposit by mail.
Upon signing up, you will create a subscription for the monthly fee that will charge automatically every month. If you perform additional services such as forwarding or exceed your monthly plan allotments, we will send you an invoice which you can pay online.
Traveling Mailbox will continue to receive any mail that comes into your account for up to 6 months after you cancel your account. During this period, you may email us at [email protected] to have your mail forwarded to you. We will forward your mail to you as often as you would like at your expense. We will only ship your mail to you via FedEx (Tracking will be available) and there is a $10 forwarding fee. Note: We recommend making sure all of your mail is forwarded to your new address prior to cancelling. Your account will remain open until the end of your billing period also.
Traveling Mailbox is dedicated to our customers which is one of the reasons we provide support 7 days a week. Our goal is to ensure that each and every customer is completely satisfied with our entire service. If for any reason you are not satisfied, please call us and speak with us so we can work out any issues that you may be having. If we are still unable to completely satisfy you, we will refund your subscription in its entirety.
Yes! Click Here to learn more or contact the Traveling Mailbox Affiliate Program Manager Travis Poole at 919-897-2081