Perhaps the most common question that we get here at Traveling Mailbox is, how secure is an online or virtual mailbox? The privacy and security of our subscribers is our top priority here at Traveling Mailbox.
We guarantee that your private information will remain just that and confidential while your mail is in our hands. With a virtual mailbox, your mail will arrive in a secure facility instead of sitting in your mailbox out by the street. View some of our security highlights below.
Traveling Mailbox is a key element of my identity protection plan because it eliminates an identity thief's favorite target - my mailbox.
Our entire facility is under video surveillance. All actions performed with your mail are recorded and audited.
We barcode every envelope received. This barcode will be scanned each and every time we perform a task to ensure we have the correct item.
You're the Boss!
We scan the outside of each envelope and then you tell us what to do. We won't open your mail unless you tell us to.
Shredding on Site
Shredding has always been free at Traveling Mailbox. Your mail is securely shredded on site. Not recycled or thrown away ... Shredded!
Virtual Mailbox Security
Traveling Mailbox adopts and implements stringent security protocols to ensure that each and every piece of mail that we receive remains secure. Your Virtual Mailbox can be secured with Two Factor Authentication and FaceID is available with our iOS App. Your Virtual Mailbox is encrypted over a secure connection using 256 bit SSL encryption.
All of your postal mail is scanned (if requested) directly by Traveling Mailbox Staff. All staff undergo rigorous screening and background checks and are under video surveillance when performing tasks. Video evidence of tasks performed on your mail is available upon request.
Traveling Mailbox Facilities & Operations
Traveling Mailbox has built its own custom mail facility to handle our operations. Our facility is not open to the public and is under 24/7 Access Control with over 25 cameras including facial recognition cameras. Our facility has automatic generators standing by in the event of a power failure and multiple fiber internet lines that are completely independent and redundant. All customer data is securely encrypted and replicated multiple times to other targets. All of our systems are monitored 24/7, 365 days per year. Our goal is to remain operating no matter what comes our way.
Frequently Asked Questions
Are Virtual Mailboxes Secure?
We have always believed that Traveling Mailbox provides one of the best ways to securely view your postal mail online. Instead of your postal mail sitting out by the road where anyone can grab it, your mail is securely delivered to us and processed by our team. You remain in complete control and we only do what you tell us to do with your postal mail.
Are all employees given background checks?
Yes! Traveling Mailbox thoroughly screens all potential team members who go through a verified background check and regular security awareness training.
Is Traveling Mailbox HIPAA Compliant?
Traveling Mailbox adopts and implements standards based on HIPAA guidelines and recommendations. However, we do not classify ourselves as HIPAA Compliant and we are unable to sign BAA's but we strive to maintain the same standards as any HIPAA Certified facility.
Do you open my mail?
Only if you tell us to! When your mail arrives, we will scan the outside of the envelope and it is then shown to you. Then you can have the item opened and scanned or forwarded to you anywhere in the world.
Do you offer Two Factor Authentication?
Yes! You can secure your account beyond a traditional username and password by deploying Two Factor Authentication on your account. SMS Text or the use of an Authenticator App of your choice.
Will you shred my mail?
Yes! Shredding is included on all accounts and is totally free. We shred all postal mail on site at Traveling Mailbox.
Are your mail operations facility secure?
Our entire facility is under secure access control 24/7 with facial recognition cameras. Our facility is not open to the general public under any circumstances. We make every reasonable effort to ensure that your data remains confidential and secure.
Can you send me my mail unopened?
Yes! Mail Forwarding is available anywhere in the world. You can request your mail to be shipped to you wherever you are and unopened if you wish. We only open and scan your mail if you tell us to.