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Traveling Mailbox Support

How can we help
you today?

Real people. Personal support.
Two easy ways to reach us — Phone or Zoom.

Monday–Friday 8am–8pm Weekends 9am–5pm All times ET
Checking support hours... Monday–Friday 8am–8pm · Weekends 9am–5pm ET
Current time: --:--:-- ET All times Eastern
A little face time

Schedule a Zoom Appointment

Choose a time that works for you. Get personal help, face to face.

  • One-on-one support, on your schedule
  • Walk through questions together
  • Share your screen when it’s helpful
Schedule a Zoom Appointment

Prefer a planned conversation? Start here.

Prefer a callback? If the team is busy, you can request a callback when you call.

NEW - IDEAL FOR INTERNATIONAL CUSTOMERS

Call support right from your browser

Outside the United States? Connect with our support team directly from your browser without international dialing charges.

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A few more ways to find your answer

Stay connected, or get a quick starting point.

Zoom Community Chat

Connect, ask general questions, and stay in the loop. For questions about your account, contact our support team privately.

Join the community

AI Assistant

Get a starting point for common mailbox questions. Need a person? Our team is a call or Zoom appointment away.

Popular help topics

Find step-by-step guidance in our Help Center.

Browse all help articles
Important Resources Guidance on using your address for banking, taxes, voting, and identification. USPS Form 1583 Complete your form and manage authorized recipients.
Mail Scanning & Forwarding Request scans, forward mail, and find information about shipments. Mail Scanning ↗ Mail Forwarding ↗
Packages Find help with package delivery, storage, and consolidation. Managing Your Mailbox Manage account access, folders, mailbox settings, and mail actions. Plans & Billing Update payment methods, review subscription plans, and find billing guidance. Check Deposits Learn how to send a check to your bank for deposit.
An open door, when you need it

Need a little extra help?

Start with Jennifer for personal follow-up. If you need further assistance, connect with Travis.

First contactJennifer Sanchez

Jennifer Sanchez

VP of Operations

Your first point of contact for an extra hand with your concern.

Schedule with Jennifer
Our approach to support

Why Phone or Zoom instead of email?

We don’t offer customer support by email. We focus on Phone and Zoom because a real conversation helps us understand your question, work through the details with you, and make the next steps clear.

Less back-and-forth

Ask questions and clarify details during the conversation, rather than waiting for another email reply.

Personal attention

Talk with a real person who can listen, ask follow-up questions, and help you work through your concern.

A time that works for you

Call during support hours, or choose an available Zoom appointment that fits your schedule.

Need a quick starting point? Our Help Center and AI Assistant are also available for common questions. For personal help with your account, reach us by Phone or Zoom.

Smarter tools. The same personal service.

We're now using AI-powered tools to help our team summarize support conversations, identify common questions, and find ways to improve our service. AI supports our people - it doesn't replace them. You can still reach our team directly by Phone or Zoom.

Support hours and holiday closures
Monday–Friday 8am–8pm Eastern Time
Saturday–Sunday 9am–5pm Eastern Time

Holiday closures
Our support team is closed on the observed weekday for:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

When a holiday falls on Saturday, we observe it on Friday. When it falls on Sunday, we observe it on Monday.

You can still browse our Help Center anytime.

U.S. Postal Inspection Service inquiries

For inquiries from the U.S. Postal Inspection Service, please contact uspsinspection@travelingmailbox.com .

For help with your mailbox or account, please use the customer support options above.