Your Mail Anywhere.

Account Closure
& Reactivation

Plans change. We’re here to help you close your account smoothly
and welcome you back when you need us again.

Returning within one year?

You can use your previous account when you reactivate within one year of cancellation. Ready to return? Contact our team for help getting started again.

Our former membership program is no longer offered.

Change of Address Notice

Permanent USPS change of address: You cannot submit a USPS change of address away from your Traveling Mailbox address. Give your new address directly to each sender before cancelling.

Temporary USPS change of address: Mail covered by that forwarding request returns to its original destination when the request ends.

Mail addressed directly to your mailbox: Contact those senders with your new address.

Common questions

Who can I speak to for cancellation support?

Reach our team by Phone or a scheduled Zoom appointment. Call 855-749-1737, use Call Us Online, or schedule a time below. Support hours are listed at the bottom of this page.

What happens to my mail after I cancel my account?

Traveling Mailbox receives residual mail for up to six months after closure. During this period, you can sign in and request forwarding. Shipping and handling charges apply.

When should I cancel my account?

Wait until mail is reaching your new location. Update your senders first. If you used temporary USPS forwarding, check its end date; cancelling your mailbox does not itself end that USPS request.

Where does my mail go after I cancel my account?

A permanent USPS change of address does not automatically reverse when you cancel. Update senders directly. Temporary USPS forwarding returns covered mail to the original destination when it ends. Mail still sent here is handled under the six-month residual-mail policy above.

How do I cancel my account?

Sign in through a web browser, select Billing, open Subscriptions, and cancel your active subscription. Use the website, rather than the iOS or Android app.

Can I use my previous account again?

Yes. Reactivate within one year of cancellation to use your previous account. Our former membership program is no longer offered. Contact our team for help returning.

What if it has been more than one year?

Contact our team to discuss getting started again.

Need help closing or reactivating?

Real people. Personal support. Two easy ways to reach us — Phone or Zoom.

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A little face time

Schedule a Zoom Appointment

Choose a time that works for you. Get personal help, face to face.

  • One-on-one support, on your schedule
  • Walk through questions together
  • Share your screen when it’s helpful
Schedule a Zoom Appointment

Prefer a planned conversation? Start here.

Prefer a callback? If the team is busy, you can request a callback when you call.

Ideal for international customers

Call support right from your browser

Outside the United States? Connect with our support team directly from your browser without international dialing charges.

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Support hours · Eastern Time
Mon–Fri: 8 AM–8 PM · Sat–Sun: 9 AM–5 PM
Holiday closures apply