No, we scan every received envelope and upload it to your online mailbox and it does not count against your monthly page scan allotment.

We count page scans as each piece that is inside of an envelope. For example, if you request an envelope to be opened and scanned and it contains two (2) pages inside, that counts as two (2) page scans.

No! Each plan is on a month to month basis and you are not required to signup for an extended period of time. There are no long term contracts and no setup or hidden fees. Believe it or not, if you signed up for our Basic plan and it says you will be charged $15 dollars per month, you will be charged $15 dollars per month.

Absolutely, you can move up and down between any of the plans and still keep your same address and mailbox number.

We offer addresses in North Carolina, Florida, New York, Texas, Nevada, California, and Oregon.

Yes! Anyone around the world can use our service and any of the addresses that we provide.

We charge Postage + $2.00 on all mail forwarded. Our $2 fee is applied to each shipment, not each envelope. For example, if you have ten (10) envelopes you would like forwarded we simply charge Postage + $2.

Each plan includes a set amount of page scans per month. As long as you stay within those limits, there are no additional charges to have your mail scanned. Note: Envelope scans do NOT count against your page scans. Each plan includes a set amount of envelopes received/envelope scans also.

Yes we can store your mail in our secure facility longer than 60 days. To issue a hold on an envelope(s), simply click Hold in the request column. At that time, we will pull your envelope out of rotation and store it. Fee: $0.25 per envelope per month.

Yes! Please visit our dedicated page detailing how our check deposit service works: http://travelingmailbox.com/services/check-deposit-services 

Additional mailbox recipients are other family members, other businesses, and other individuals who will be having their mail sent to your mailbox. For example, if you signup for an account and you want to share your account with your uncle and he wants to send his mail to your address, he will count as an additional recipient. He would also be required to fill out and complete a USPS Form 1583.

No, our plans are based off of volume so you can have as many recipients as your plan allows.

Yes! We use paypal to process credit and debit card transactions. To signup using your credit or debit card, click the subscribe link and underneath the login box on the checkout page, click the “No PayPal Account? Pay using your credit or debit card” link.

The Traveling Mailbox Support Department is available 7 days a week via email, live chat, and phone. Support is typically available from 9am EST to 11pm EST.