During our planned upgrade of our entire email and support systems this past weekend, we noticed that our support ticket system was not functioning properly. Making matters even more complicating, we conducted testing on the system after completing our upgrade and everything checked out. However, there were other underlying issues that we were unaware of that began to cause intermittent outages at the beginning of the week.
We began emergency maintenance on the system late Tuesday night after confirming there were issues with the system which continued well into Wednesday afternoon. Around 2:45pm EST, maintenance was completed and all issues with sending and receiving of support tickets were fully resolved. It is possible that emails sent into our support line ([email protected]) may have not been received. We sincerely apologize for the inconvenience.
If anyone has any questions or concerns, please do not hesitate to call our office at 1-855-749-1737.